reported Rose. “It arrived down to the Samanage built-in assistance desk and asset management Answer, which included each bases effectively.”
If you choose the Sync all customers and groups selection and configure a worth with the SolarWinds Provider Desk roles attribute, the worth underneath the Default value if null (is optional) box should be expressed in the subsequent structure:
Be warned while, the dashboard is preset to point out all values; for this reason, you’ll expend a while customizing the characteristics that you might want.
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The Dashboard provides quick insights on all IT-linked incidents across your company. Values are presented in graphs, metrics, and important effectiveness indicators (KPI) that can help managers and executives get the big picture with no scouring by data piles.
We talked to Doron Gordon, founder & CEO of Samanage, and questioned him a number of thoughts that we hope reveal a tiny bit more about Samanage like a software program and its purpose in supporting your function.
Rose commenced trying to find assistance desk and software program management selections, and had been centered in on these unique capabilities:
In the Notification Electronic mail industry, enter the e-mail address of anyone or team who ought to acquire the provisioning mistake notifications and choose the Ship an email notification every time a failure happens check box.
This award is supplied only to prime B2B products and displays the fact that Samanage supplies the highest attainable level of provider. It highlights The seller’s intensive knowledge of the sector they’re selling to plus the needs of their prospects.
Removing the chaos of various Resolution needs, Samanage clients can confidently and simply evaluate incidents, tasks, and belongings in one position.”
A very good provider desk ought to enable you not just to discover into your IT operation, but glean insights from get more info info. This can be, in fact, considered one of Samanage’s strong details, Gordon mentioned.
This section guides you in the techniques to configure the Microsoft Entra provisioning provider to build, update, and disable end users and/or groups in TestApp depending on user and/or group assignments in Microsoft Entra ID.
An intuitive feature that we famous is usually that rather than clicking a ‘Solve’ button to shut a ticket–the common in ticketing applications–you alter the ticket status to ‘Solve’. Additional cumbersome, We all know, however it’s a precaution to ensure the ticket has actually been double checked.
With the assist stop, we appreciated a chance to monitor tickets and incidents without difficulty. Moreover, Samanage dashboard is really intuitive, giving large-level final decision makers with swift insights on important details with no ought to drill down to particulars for strategic scheduling.